Inside Nextdoor’s “Karen’s Problem” Verge:

Inside Nextdoor’s “Karen’s Problem” Verge:

Calcidana G. moved to Rancho Santa Fe, as it was one of the better districts of San Diego. The community was guarded, the schools were among the best in the area, and it drove only a few restaurants and grocery stores. Of course, it was very white, but being one of the few families did not seem to be a problem for Calcutta. People were quite friendly, at least on his face. He then downloaded Nextdoor.

Kalkidan found a program for a social network centered on the neighborhood that was useful for checking local news and repair companies. He has used it for “everything” over the past few years, even if comments on his posts on contract companies have been diverted to unwanted political talk. He could do that. But when Black Lives Matter protests began in his area, his white neighbors voiced their condemnation of the movement. All the important information about the peaceful protests was drowned out by the comments “All your life is important”, “#BeachLivesMatter” and sometimes the comments of threats of violence.

The protest was planned to be held by the teachers of the community high school, which took place just five minutes last week from the house of Calcidan in the area of ​​local shopping. But his next neighbors quickly assumed that it was a “mess.” An alarming post about the protest was received by the “leader” or volunteer moderator of the Santa Fe community in Rancho, who was trying to check the news about the “riots” on the platform with local law enforcement.

“Apparently, the target has already sat down,” the leader wrote. “I pray that it does not come at our expense, but everyone should plan to stay safe.”

The post’s comment quickly turned into a fight between users who shared the leader’s unfounded fears and others who called him out to spread misinformation. A neighbor threatened the protesters, writing: “If someone uses cruelty or violence, I plan to come up with a pepper spray and a stun gun to help the police.” He continued. “Thieves must be taught a lesson. If they are caught by force, we must hit them 10 times and protect our community. ”

Last week, Nextdoor released the company’s first statement in response to George Orchid Floyd’s death and subsequent complaints. “This is life,” the statement said. “You’re not alone. Everyone should feel safe in their neighborhood.”

Despite public announcements, Nextdoor users are silent after community moderators discuss the race. Some prefer to leave the application altogether, while others prefer to leave their neighborhoods based on what they have seen on the platform. “As a frowning man, I don’t feel safe at all,” said Calcida The origin:. “I am always terrified, thinking. Oh my God: I already know what he thinks of us. “This is a very terrible situation that needs to be addressed.”

The promise of an artistic community like Rancho Santa Fe is to protect its members from outside intrusion, but for Calcidan, it is his neighbors that he fears most. Although the same type of discussion takes place on Facebook and Twitter, Nextdoor’s hyper local groups make the tension more intimate, more personalized. Kalkidan knows people’s names and street addresses by updating his Nextdoor. He sees them walking, shopping, and going to school.

The origin: spoke with Nextdoor users across the country who found the app, opened a window on how neighbors really feel about themselves right now. Although the racists have been grumbling about Nextdoor for years, they have come to the fore in the last few days.

“Facebook and Twitter, in a way, make them feel a little distant,” Calcida said. “Nextdoor is one level. I mean, it’s literally next door. “


For years, Nextdoor struggled to assert its reputation as a “sinking” app used by white, wealthy users to describe their neighbors as racist and to the police. There are meme accounts like: @BestofNextdoor:Dedicated to sharing the shocking bad posts of Nextdoor. The reports mention Karen’s posts, which complain about everything the children are laughing near foreign neighbors Wi-Fi names:. The problem got worse that’s just for the last weekAlexandria Ocasio-Cortez (D-NY) called on Nextdoor to “deal publicly with their Karen problem”.

It is difficult to gain fame, especially since it was considered a meme. But Nextdoor’s challenges stem from the fact that it was created for self-government. Unpaid “community leaders” are responsible for reporting and deleting messages that violate the program’s community guidelines. According to NextdoorThe first users to initiate a relationship forum are assigned. These guidelines can then be assigned to others “based on their behavior and qualifications,” and the algorithm can select new ones if they are active in the community, such as inviting new instructions to join.

The practical approach is to allow Nextdoor to be just as big. Participating in the volunteerism of uneducated and unpaid volunteers, the company was able to expand more than 200,000 districts all over the country. But it also gives community members the opportunity to go on strike in positions they personally dislike. Across the country, Nextdoor is launching anti-government protests against racist and anti-inflammatory messages, with some calling for direct violence against protesters and protesters. are left to stand.

Leaders don’t go through any formal training from Nextdoor before they are eligible to post, and the instructions on the site are vague enough to interpret the lines differently. There are also rules that promote diversity in moderate management. In a private forum known as the National Forum of Leaders, as first reported BuzzFeed News: – Some community moderators were outraged by Nextdoor’s decision to support the Black Lives Matter movement. Meanwhile, the company released its public statement last week that the same language was published on Nextdoor’s updates, capturing some of the moderators on the private forum.

“I would like Nextdoor to post a ‘White Life issue.’ [post]wrote one of the cities in Orlando, Florida. “Sometimes you have to remember. Life is important! ”

“With everything in the nation these days, do you think about when you go out on the forum and come up with a topic that is going to ignite people!?!?!? Your goal is to add more fuel to your fire. ” This was announced by another leader from Durham, North Carolina.

In a separate topic posted on June 3, one of the leaders in Atlanta wrote: “From a practical point of view, voluntary leadership does not have the appropriate tools to resolve these situations. the tools we do don’t work properly for weeks. And we don’t teach courses from Nextdoor on how to deal with content mediation issues that may arise on these difficult topics. ”

Leading the company was minimal. Gordon Strauss, the mayor of the Fifth Community, answered questions on a separate topic about Black Lives Matter moderation, calling for a “step back” by conducting these discussions. “I would let people speak as long as they express their beliefs and do not attack others,” Struze wrote.

In the announcement: The origin:A spokesman for Nextdoor said the Black Lives Matter content permission on the platform had caused “some confusion” among moderators, but that it did not offer any additional guidance. “We want Nextdoor, which is close to you, to reflect your true relationship, so it is important that the community is coordinated,” he said.

Still, simple messages from users who post complaints or try to think about race-related conversations continue to be perceived as a guide. Adyanjou wa Uva, a user of Nextdoor, who hails from the Irish city of Irvine, even turned off the account after responding to a white user’s post, suggesting that President Donald Trump declare martial law because of the protests in their neighborhood. Giwa’s comments were reported, and his account was suspended for using a “fake name”, even though he used his real name.

Giwa’s account has been restored after contacting Nextdoor support. “Your account has been hacked for a fake name, and the self-named classifier has temporarily disabled your account,” Lori, a supporter of Nextdoor, said in an e-mail to Giwa.

The origin: There have been several other cases in which people of color have been held accountable for violating the policy of real names in the last week due to disability, when they participated in discussions about race in their communities. Emery Real Bird, an Native American living in Washington, D.C., has suspended his account after posting a memorandum on the topic of his community and violating Nextdoor’s real name policy.

“Nextdoor takes our real name policy very seriously, but it also means that we need to take this policy seriously,” Grett wrote. Gadget’s next escalation manager wrote in an email to Real Bird. on “Our training for auxiliary agents doing real-world work includes the recognition of Native American names. but it is clear that this part of the training needs to be strengthened. ”

User users can report another person using Nextdoor under a false name without proof. Apparently, “it is clear that there must be some inspections in the past [an account] is blocked, “Real Bird wrote to Nextdoor Support. “I hope Nextdoor realizes that actions that undermine a person’s identity have a profound effect on their ability to exist within the community.”

In addition to the problems with the balance of the platform, Nextdoor has spent years appealing to law enforcement agencies. according to OneZero. Police not only have access to Fordoor community forums, but the platform launched in 2016, allowing users to send certain crime and security points directly to law enforcement. Last week, at her local Nextdoor forum, Saka Blaxton-Frediks, a clown writer from Auckland, found a post that was just a crib photo with a bicycle around her. “The suspicious man who was looking at Del Rio Sir Carpors” was the caption. The “suspicious” separation of frogs is common at the Blackstone-Frederick Community Forum, and it happened quite often that he decided to take matters into his own hands last week by writing a letter to Sarado Friar, CEO of Nextdoor, demanding that the app be banned. users based on each other’s profile.

“In many neighborhoods, there’s a lot of clockwork that turns into non-POC (people of color) people who applaud each other for taking pictures of people stealing candy, write about a black man stealing a store during the day and posting things you need They will be sent to the police immediately at Nextdoor, “Blexon-Fredix wrote in his letter. “It’s definitely something we need to change.”


According to the publication, Nextdoor has not publicly published new moderate guidelines, taking into account recent complaints. “We want all neighbors to feel welcome, safe and respected when using Nextdoor. As a community-building platform, racism has no place in Nextdoor և it is completely contrary to our goals, values, and community guidelines, ”said the company’s spokesman. The origin:.

Still, the non-commercial functions of Color of Change and even Nextdoor meme, such as BestofNextdoor, push the app to commit to a number of requirements so that other people of color, native and color can be safe on that platform.

“It is clear that they are not solving these problems,” said Magnus Ogunnaya, an ADE deputy chief executive of Color Change. The origin: “Nextdoor should not only be drafted into the community, but they should also be recruited by civil rights professionals.”

He continued. “They must commit to making continuous assessments and publicly reporting on how racial profiling and discrimination are manifested on their platform.”

Andrea Servone, a former member of the Georgian City Council and a member of the Georgian city council, took the initiative to sign a petition on Monday, urging Nextdoor CEO Sarah Friari to commit to bilateral bias and anti-racism. for each community. guide and increase transparency on transparency, such as publishing annual reports on data trends, and conduct quarterly reviews of moderators.

“This moderator, who is chasing Nextdoor, can remove the content if he wants to, there is no responsibility for them, and there are gloomy guidelines on how Nextdoor chooses the guidelines he chooses to empower.” The petition says:.

The next one may have was launched as a program “Spread the word about a lost dog” or “Find a big bike for a new home” և For many, it works just as well as a hyper local forum, a more affordable and less spam alternative for Craigslist, but the company needs to ask itself: How useful is it if the members of the community do not feel safe on the platform? As threats of violence and racist posts become more and more widespread and dangerous, users are forced to remove the application altogether. What is the value of a community-based social network that excludes people?

“Honestly, it boils down to these Nextdoor materials and seeing what the neighbors are saying about you,” Calcida said. Last week, she called a family reunion with her husband and three children, all under the age of 9, to talk about what they saw at Nextdoor. Because of his neighbors, Kalkidan said he had to explain to his children for the first time the brutality and systemic racism of the police.

“It’s very sad because we wanted to keep that innocence for our children,” he said.

For Giwa, the app has reaffirmed its fears about its neighbors. “I don’t think it’s even healthy for me to have an account,” he said. “I’m definitely moving, but it’s emotionally devastating.”

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